{"id":12790,"date":"2025-12-10T13:12:52","date_gmt":"2025-12-10T13:12:52","guid":{"rendered":"https:\/\/nestavio.com\/template\/?page_id=12790"},"modified":"2026-01-22T07:54:29","modified_gmt":"2026-01-22T05:54:29","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/nestavio.com\/pt\/perguntas-frequentes\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12790\" class=\"elementor elementor-12790\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21f9d5b animated-slow e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"21f9d5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31cb809 elementor-widget elementor-widget-heading\" data-id=\"31cb809\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas frequentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9983b81 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"9983b81\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a55dbdd elementor-widget__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"a55dbdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-13416 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-13416.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #f6f3f0; }#sp-ea-13416.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-13416.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-13416.sp-easy-accordion>.sp-ea-single {background: #f6f3f0;}#sp-ea-13416.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: right; color: #444;font-size: 16px;}#sp-ea-13416.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon {margin-right: 0;}<\/style><div id=\"sp_easy_accordion-1767006546\"><div id=\"sp-ea-13416\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-134160\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse134160\" aria-controls=\"collapse134160\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Onde posso encontrar o meu c\u00f3digo de envio?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse134160\" data-parent=\"#sp-ea-13416\" role=\"region\" aria-labelledby=\"ea-header-134160\"> <div class=\"ea-body\"><p>Assim que a sua encomenda for enviada, receber\u00e1 um n\u00famero de rastreio por e-mail. O c\u00f3digo de rastreio \u00e9 normalmente enviado no prazo de 1 a 3 dias \u00fateis. Tenha em aten\u00e7\u00e3o que o c\u00f3digo de rastreio pode demorar v\u00e1rios dias \u00fateis a ficar ativo.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-134161\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse134161\" aria-controls=\"collapse134161\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Como posso verificar onde est\u00e1 a minha encomenda?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse134161\" data-parent=\"#sp-ea-13416\" role=\"region\" aria-labelledby=\"ea-header-134161\"> <div class=\"ea-body\"><p>Use o c\u00f3digo de rastreamento que voc\u00ea receber por e-mail para acompanhar o status do seu pedido. Insira o n\u00famero de rastreamento no site <a href=\"https:\/\/www.17track.net\/en\">17track<\/a> para verificar o status da remessa. Se n\u00e3o houver informa\u00e7\u00f5es sobre a remessa, selecione YunExpress como transportadora.<\/p><p>O c\u00f3digo de rastreamento \u00e9 enviado com o e-mail de conclus\u00e3o da encomenda, que dever\u00e1 receber em 1 a 3 dias \u00fateis ap\u00f3s fazer a encomenda inicial. Se ap\u00f3s 1 a 3 dias ainda n\u00e3o tiver um n\u00famero de rastreamento, entre em contacto connosco.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-134162\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse134162\" aria-controls=\"collapse134162\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> E se eu n\u00e3o ficar satisfeito com a minha encomenda?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse134162\" data-parent=\"#sp-ea-13416\" role=\"region\" aria-labelledby=\"ea-header-134162\"> <div class=\"ea-body\"><p>Se n\u00e3o estiver satisfeito com a sua encomenda, entre em contacto connosco atrav\u00e9s do e-mail info@nestavio.com. Descreva o seu problema com o m\u00e1ximo de detalhes poss\u00edvel, fornecendo uma foto ou v\u00eddeo. Ap\u00f3s avaliar o problema com o produto encomendado, tentaremos responder o mais r\u00e1pido poss\u00edvel e encontrar um acordo m\u00fatuo para resolver o problema.<\/p><p>Al\u00e9m disso, qualquer encomenda pode ser reembolsada no prazo de 14 dias \u00fateis. Leia mais em <a href=\"https:\/\/nestavio.com\/pt\/envio-e-devolucoes\/\">Envio e devolu\u00e7\u00f5es<\/a>.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-134163\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse134163\" aria-controls=\"collapse134163\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Os meus dados de pagamento est\u00e3o seguros?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse134163\" data-parent=\"#sp-ea-13416\" role=\"region\" aria-labelledby=\"ea-header-134163\"> <div class=\"ea-body\"><p>Utilizamos encripta\u00e7\u00e3o SSL (Secure Socket Layer), que garante que os seus dados sejam transmitidos com seguran\u00e7a entre o seu navegador e os nossos servidores. Isso oferece prote\u00e7\u00e3o adicional contra roubo de dados e garante que os seus dados pessoais de pagamento estejam seguros.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-134164\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse134164\" aria-controls=\"collapse134164\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Como posso devolver um produto?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse134164\" data-parent=\"#sp-ea-13416\" role=\"region\" aria-labelledby=\"ea-header-134164\"> <div class=\"ea-body\"><p>Entre em contacto connosco atrav\u00e9s do e-mail info@nestavio.com para obter mais informa\u00e7\u00f5es sobre a devolu\u00e7\u00e3o de produtos. Todas as compras podem ser devolvidas no prazo de 14 dias \u00fateis, sem necessidade de justifica\u00e7\u00e3o. Basta entrar em contacto connosco e forneceremos todas as informa\u00e7\u00f5es necess\u00e1rias para devolver a encomenda.<\/p><p>O nosso endere\u00e7o para devolu\u00e7\u00f5es \u00e9:<\/p><p>Vienyb\u0117s g. 5, \u0160ilal\u0117, LT-75129, Litu\u00e2nia<\/p><p>Leia mais em <a href=\"https:\/\/nestavio.com\/pt\/envio-e-devolucoes\/\">Envio e devolu\u00e7\u00f5es<\/a>.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-134165\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse134165\" aria-controls=\"collapse134165\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> N\u00e3o encontrou a resposta para a sua pergunta?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse134165\" data-parent=\"#sp-ea-13416\" role=\"region\" aria-labelledby=\"ea-header-134165\"> <div class=\"ea-body\"><p>Se tiver alguma d\u00favida ou precisar de mais informa\u00e7\u00f5es, entre em contacto connosco atrav\u00e9s do e-mail info@nestavio.com.<br \/>A nossa equipa de atendimento ao cliente est\u00e1 sempre pronta para ajudar e responder \u00e0s suas perguntas. Respondemos \u00e0s perguntas em at\u00e9 24 horas.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Perguntas frequentes<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12790","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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